At SMARTBEAR ELECTRONICS LLC, we want you to love your purchase. If for any reason you are not completely satisfied with your backpack, we’re here to help with a clear and fair return and exchange policy.

1. Eligibility for Returns and Exchanges

  • Items must be returned within 30 days of the delivery date.

  • Products must be unused, in original condition, and in the original packaging.

  • Proof of purchase (such as order confirmation or receipt) is required.

2. Non-Returnable Items

  • Used or damaged items not caused by manufacturer defect

  • Custom or personalized products

  • Clearance or final sale items (if marked as such)

3. How to Initiate a Return or Exchange

To request a return or exchange, please contact us with your order number at:

📧 Email: beomr@smartbearelectronics.com
📞 Phone: 321-491-2443

We will provide instructions and a return shipping address. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).

4. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

5. Exchanges

  • We offer exchanges for the same item in a different color or for a replacement if the product is defective or damaged upon arrival.

  • If the requested exchange item is unavailable, we may issue a refund or offer store credit.

6. Damaged or Incorrect Items

If you receive a defective, damaged, or wrong item, please contact us within 7 days of delivery. We will resolve the issue promptly at no additional cost to you.

7. Contact Information

SMARTBEAR ELECTRONICS LLC
📍 Address: 5353 E 22nd St, Unit 507, Tucson, AZ 85711
📧 Email: beomr@smartbearelectronics.com
📞 Phone: 321-491-2443
🌐 Website: smartbearelectronics.com